Shipping Policy

Orders are generally shipped within 3 business days on all In-Stock items.

Orders are shipped via UPS (United Parcel Service) Ground. Other shipping options for your spa gift are available at an additional cost.

We do not ship Softub Chemicals or Softub Accessories to PO Boxes or Foreign addresses.

Return Policy

Pre-approval is required for all Softub Spa supply returns - please call or e-mail for authorization. Returned product and package must be unused, like-new, and in a re-sellable condition. Product can be returned for original product purchase price (shipping is nonrefundable). Product must be returned within 15 calendar days for full refund. Product returned after 15 calendar days is subject to a 30% restocking fee. Product must be returned via UPS with freight prepaid by customer. No CODs will be accepted. No returns after 30 calendar days.

Cancellation Policy

Orders (such as a Softub Accessory) are cancelled on a best effort basis. Once your order has been shipped it cannot be cancelled and is subject to our Return Policy. If you have the need to cancel an order that has been placed on our website and has not been shipped you can do so in e-mail or by telephone instruction.

Privacy Policy

Any personal information you share with Softub/Sleep Level will be closely guarded. Our shopping cart is safe and secure (using encrypted codes) and your personal information will not be shared, traded, sold or given to any other company.

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